<style>.lazy{display:none}</style>How to refund a game on steam

How to refund a game on steam

Steam is a popular digital distribution platform for video games, offering a vast library of titles to choose from. However, there may be instances where you purchase a game on Steam and later decide that it’s not what you expected or doesn’t meet your requirements. Fortunately, Steam has a refund policy in place that allows users to request a refund for eligible games. In this article, we will guide you through the process of refunding a game on Steam.

Step 1: Check Eligibility:

Before proceeding with a refund request, it’s important to understand the eligibility criteria set by Steam. According to their policy, you can request a refund for a game if:

– The request is made within 14 days of the purchase date.
– The game has been played for less than two hours.

If your purchase meets these criteria, you can proceed to the next step.

Step 2: Access the Steam Support Page:

To initiate a refund request, you need to access the Steam Support page. You can do this by following these steps:

1. Open the Steam application on your computer.
2. Click on your account name located at the top-right corner of the Steam window.
3. From the drop-down menu, select “Account Details.”
4. On the Account Details page, find the “Store & Purchase History” section and click on “View Purchase History.”

Step 3: Find the Game to be Refunded:

On the Purchase History page, you will find a list of all your recent purchases. Locate the game you want to refund and click on it to open the detailed purchase information.

Step 4: Request a Refund:

Once you’re on the game’s purchase details page, you will see the “Refund” option. Click on it to start the refund process.

Step 5: Select the Reason:

Steam will ask you to select a reason for the refund request. Choose the most appropriate option that aligns with your experience or dissatisfaction with the game.

Step 6: Submit the Refund Request:

After selecting the reason, review your request details and click on the “Submit Request” button to finalize the refund request.

Step 7: Await Confirmation:

Once you’ve submitted the refund request, Steam will process it and send you a confirmation email. This email will inform you whether your refund request has been approved or denied.

Step 8: Refund Process:

If your refund request is approved, the refund will be credited to your original payment method. The processing time may vary depending on your payment provider, but it typically takes a few business days for the funds to be returned to your account.

Important Points to Consider:

– Refunds on Steam are generally issued in the same currency and through the same payment method used for the original purchase.
– DLC (Downloadable Content) and in-game purchases are often non-refundable, except in specific cases.
– Refund abuse can lead to restrictions on refund privileges, so it’s important to use the refund system responsibly.


Steam’s refund policy provides users with a fair and straightforward process to request refunds for eligible games. By following the steps outlined in this article, you can initiate a refund request and potentially receive a refund for a game that doesn’t meet your expectations. Remember to check the eligibility criteria, select the appropriate reason for your refund request, and be patient while awaiting the confirmation and refund process.

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