How to Refund a Game on Xbox: A Step-by-Step Guide

Sometimes, after purchasing a game on Xbox, you may find that it doesn’t meet your expectations or isn’t what you were looking for. Fortunately, Xbox has a refund policy in place that allows users to request a refund for eligible games. In this article, we will guide you through the process of refunding a game on Xbox.

Step 1: Check Eligibility:

Before proceeding with a refund request, it’s important to understand the eligibility criteria set by Xbox. According to their policy, you can request a refund for a game if:

– The request is made within 14 days of the purchase date.
– The game has been played for less than two hours.

If your purchase meets these criteria, you can proceed to the next step.

Step 2: Sign in to Your Account:

Using your Xbox console or the Xbox website, sign in to your Microsoft account associated with the game you want to refund. Ensure that you have the necessary account information and access to the email address associated with your Xbox account.

Step 3: Access the Order History:

On your Xbox console, navigate to the “Settings” menu. From there, select “Account” and then “Payment & billing.” On the Payment & billing page, choose “Order history.” Alternatively, you can access the Order History directly through the Xbox website by signing in and going to the “Payment & billing” section of your account.

Step 4: Find the Game to be Refunded:

In the Order History section, locate the game you want to refund. You can search for it using the search bar or manually scroll through your purchase history.

Step 5: Initiate the Refund Request:

Once you’ve found the game, select it to open the detailed purchase information. Look for an option that says “Request a refund” or a similar refund-related option. Click on it to initiate the refund request.

Step 6: Provide a Reason for the Refund:

Xbox will ask you to provide a reason for the refund request. Choose the most appropriate option that aligns with your experience or dissatisfaction with the game.

Step 7: Submit the Refund Request:

After selecting the reason, review your request details and click on the “Submit” or “Request refund” button to finalize the refund request. Follow any additional instructions provided by Xbox, if necessary.

Step 8: Await Confirmation:

After submitting your refund request, Xbox will process it and send you a confirmation email. This email will inform you whether your refund request has been approved or denied. It may take a few business days for the refund to be processed and returned to your original payment method.


Refunding a game on Xbox is a relatively straightforward process if your purchase meets the eligibility criteria set by Xbox. By following the steps outlined in this guide, you can initiate a refund request for a game that doesn’t meet your expectations. Remember to check the eligibility criteria, sign in to your account, access the Order History, initiate the refund request, provide a reason, and submit the request. Be patient while awaiting the confirmation and refund process. With Xbox’s refund policy, you can ensure a satisfying gaming experience.

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